Question 1

What should a driver do when an EV charger will not start?

Accepted Answer

Scan the ChargeHelp QR code on the charger and follow the AI-guided checks — confirm the right charger and plug, check the screen and payment, and try another bay. If it still won't start, ChargeHelp captures photos of the charger, screen and cable and sends a structured fault report to the repair team.

Question 2

What is EV charger fault reporting?

Accepted Answer

EV charger fault reporting is the process of capturing what is wrong with a charger — error screens, damaged plugs, payment failures, blocked bays — with enough detail (photos, charger ID, issue type) for a repair team to fix it quickly. ChargeHelp does this driver-side via a QR code at each charging site.

Question 3

What faults can remote EV charger monitoring miss?

Accepted Answer

Remote monitoring may know a charger is online but cannot see blocked bays, damaged plugs, cracked screens, cable reach problems, vandalism or driver confusion. ChargeHelp captures these real-world, driver-side faults that complement OCPP and remote monitoring.

Question 4

How can QR codes improve EV charger maintenance?

Accepted Answer

A QR code at each charger lets any driver report a fault instantly without an app or knowing who owns the site. They get AI troubleshooting first, and if it is a real fault, the repair team receives photos, the exact charger ID and an AI summary — reducing wasted trips and improving uptime.